Whenever we start to think about the deployment of new IT capabilities, like Cloud, we should begin by understanding the business benefits that they will bring to the organisation. Exciting new features and functions are not business benefits. For example, being able to access your office emails on your own favourite device, anywhere, might mean that you are not tied to working in the office but if your organisation has spent money so you can do this, what does it get back in return?

OK, I’ll wager plenty of us have grumbled about our boss when it seems their opinions of our approach to good service sway like a palm tree in a hurricane. They can’t seem to make a decision about our service provision or chosen approach and when they do it very often gets changed as quickly […]

By 2015 around three billion people, 40% of the world’s population, will be online, resulting in the volume of global Internet data traffic quadrupling. These are just some of the key findings of the fifth annual Cisco Visual Networking Index (VNI) Forecast.  Perhaps the most staggering figures revealed by the survey are that by 2015 […]

Our research indicates that many businesses are falling short when it comes to meeting the development aspirations and training needs of their employees. Staff retention is likely to prove a problematic area for many IT departments during 2011. So, with learning and development opportunities being a major factor in the eyes of many employees (72% […]

What now? As we wait for the next crisis to follow the recession we need to address the real issue of rising employment and skilling the worker of today for the role of tomorrow. Regardless of the level of entry into a business, for example, graduate, first role, the unemployed trying to get back into […]