Articles in the ITIL & Service Management Category
Global Knowledge and The Open University joined forces this week on stand 940 at the Service Desk and IT Support Show (SDITS); Earls Court, London.
Top of the innovation list at this year’s event was Global Knowledge joining in partnership with The Open University to launch the new Post-Graduate Certificate in Advanced Professional Practice (IT Service Management), which launched during the show… and what a fantastic response we had!
One criticism of PRINCE2® qualifications is that they demonstrate knowledge but not necessarily competence. Well, that’s no longer the case with the announcement of PRINCE2® Professional.
So what exactly is PRINCE2® Professional? In essence it’s a new qualification, released earlier this year, which has been specifically designed to assess the candidate’s ability to actually APPLY the method.
Global Knowledge and The Open University will launch a new Post-Graduate Certificate in IT Service Management at the SDITS at Earls Court, London on 24-25th April 2012.
In an IT world where the ability to plug two pieces of infrastructure together is being superseded by skill in plugging services from multiple vendors together I find it frightening that the font of knowledge that is Wikipedia gets only to its second sentence before it mentions “damages” and “compensation”.
Things (as ever) are changing. As I sit here on the 1st Jan 2012 having just got back from Europe there are a number of things on my mind regarding service management.
ROI in a fault tree…Fault Tree Analysis can be used to assess the availability improvement and hence ROI that can be achieved by individual technology component design options
If you have been a PRINCE2 user for some years, before the 2009 version came out, you may, like me, have a feeling that there is a slight disconnect between the rest of the manual and the 2009 treatment of risk.
The itSMF UK has announced plans for a new certification programme for service management courses.
Is support ‘fashion’ changing merely to line the pockets of the vendors? Are we creating change for changes sake when what our customers want is so much simpler?
Performance management is by far the best system for the integration and sustainment of corporate business strategy.
