Lead Cisco Contributor
Adam has a wealth of experience from within the IT industry covering business development, product management, sales and partner engagement. He has spent many years working with large Corporates and public sector organisations, and is experienced in channel marketing and sales.
Adam is responsible for managing and developing Global Knowledge’s Cisco portfolio. He focuses on competency-led activities, and also on strengthening relationships with leading technology partners. Adam also manages the Channel business and is responsible for implementing and enhancing business solutions.
Adam likes to spend time with his family and enjoys playing golf. He is also an avid supporter of Liverpool F.C.
Global Knowledge and Cisco
Cisco technology can help SME’s deliver basic, reliable connectivity or large corporate to help serve all your communication needs – from data and voice to video and wireless.
We are the world’s leading and most trusted Cisco Learning Solutions Provider. Our single focus is on the excellence in the delivery of our Cisco Training programmes for our customers. Our instructors are qualified to offer learning on the latest advanced technologies and can help you achieve Cisco certification either as a company or as an engineer.
We provide learning for the Associate, Professional and Expert level Cisco Training certification.
Other Cisco Experts and Contributors
John is a senior trainer with over 30 years of experience in education development & delivery. With many years experience in software and hardware design, project engineering and people management. He has developed systems ranging from Flexible Manufacturing Cells to Collaborative Learning.
A Cisco instructor since 1996 working in many disciplines such as Routing & Switching, CCIE Training, Enterprise IP Telephony and Mobile Telephony, currently specialising in Data Centre and Cloud
Always pushing the technology envelope and identifying how new technologies and systems can be leveraged to aid learning development.
Hobbies and activities include photography, cookery, cricket and the occasional spot of audio engineering.
The Cisco Voice Team consists of a dedicated group of trainers who each have experience of a range of Cisco Voice products. These include the voice functionality of the Cisco IOS and also Cisco’s server based voice portfolio and how they interact and build to make a well integrated VoIP system. Members of the team have been involved in authoring course material in a variety of subject areas including CallManager and Unified Contact Centre Express and have delivered training in these subjects in many countries, for a wide variety of clients around Europe and further a field. One of the advantages of instructor led training is the chance to work on labs involving real equipment, this allows the student to make real mistakes and our trainers are experienced in helping the student to identify and correct these problems, greatly enhancing the learning experience.
The team instructs a broad range of courses ranging from those based around Cisco CallManager, both Linux and Windows based versions, to products that add additional capabilities such as Unity and Unified Contact Centre Express applications. Our trainers also instruct on the broad range of voice features supported by Cisco Router platforms and the IOS, ranging from dial-plan configuration and codec support to redundancy features such as SRST — Survivable Remote Site Telephony. Advice and instruction can also be given on how to ensure the quality of VoIP calls with the use of a variety of QoS (Quality of Service) and CAC (Call Admission Control) features. The Courses taught will aid in the design, implementation and maintenance of a world class VoIP communication system.
The security team in Global Knowledge has four trainers with a combined experience in IT training of over 50 years. A highly trained and motivated team continually developing into new security areas, while maintaining current vendor certification status. Qualifications such as Cisco Security Specialists and Cisco Voice specialists have been achieved with recognised industry qualifications such as CCNS, CCVP, CCSP, CCNA CCDA, CCIP and CCNP against their names. Within the team there are also specialists who’s expertise covers and remains current in broader areas such as Cisco Wireless specialisations and Nortel certification.
A number of the team have recognised teaching qualifications and all have commercial experience gained outside of training. The level of professionalism is reflected in course evaluations with one of the instructors recently achieving the highest delegate feedback of all disciplines over a six-month period. Encouraged to be leading edge specialists, team members have been involved with the first teach of new products and have a direct influence on the content of future vendor courses. Development into CCIE security, through boot camp attends is strongly encouraged and has been taken up within the team.
Mike Reed (CCIE#2608, CCSI#98187, VCP4, Beng)
Mike has been working as a training consultant for Global Knowledge for 13 years. His primary role is as a classroom instructor for Cisco (13 years experience) and VMware (3 years experience). As a senior Cisco and VMware instructor Mike is regularly called upon to offer consultancy to customers and to liaise with Sales and Marketing particularly in his specialised areas of Unified Communications, Virtualization and Data Network design.
Mike is qualified to teach in excess of 20 official Cisco courses and has been involved in the development and delivery of several bespoke courses including the CCIE preparation classes. He has held the CCIE accreditation in Routing and Switching since 1997. After graduating (Beng Hons 2.1 Combined Engineering) in 1989, Mike worked as a software engineer and then as a data networking engineer for GPT (Marconi) where he was responsible for the design, implementation and support of predominantly Cisco networks. He continued in a support role for a number of external clients while working for Ericson, before becoming an instructor.