So, there I was preparing to meet and greet the new ITIL Foundation class last Monday morning and my heart sank a little.
A quick glance at the course register showed that, yet again, it was an all male class – where are all the ladies? We know you’re out there and that women make excellent service managers but why are our training courses almost female free zones? A quick count up of all the students passing through our accredited ITIL training programme in the last 12 months shows that less than 15% of attendees are female.

For a service manager justifying your existence and that of your ITIL based service improvement programme should be the easiest job in the world.  However, being asked to stand in front of the baying mob that is your organisations non-IT senior management and communicate the basics of the lifecycle in ten minutes is welcomed with […]

The summer of 2011 is quite a momentous one in the history of ITIL.  It sees the passing (finally) of the version 2 qualifications and the first refresh of the version 3 guidelines.  Has ITIL really progressed or as Pete Townshend protested in “Won’t get fooled again” (The Who’s 1971 hit) Is the ‘new boss’ […]