Looking after an organisation’s estate of desktop and laptop PCs can be a difficult and thankless task. On the one hand, users want the freedom and flexibility to do anything they wish with what they perceive to be their own personal machine. On the other hand, if that machine isn’t working in the way it should, then it’s seen as IT’s job to put things right. Indeed, even though many PC-related problems are of the user’s own making, it’s too often IT that gets the blame for providing unstable or poorly performing hardware or software.